Unparalleled
Beauty and Spa Experience
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About
our Business
Established back in 2008 as The Thyme Treatment Rooms, now trading by the same team as Sorella Spa. The establishment is a high-class spa with exceptional standards. The original owner who founded the Thyme Treatment Rooms, Laura, moved to Canada. She sold the business to three members of staff Ellie, Jordan & Jen, who then further down the line sold the business to another member of staff Rhian. Who is now still currently the proud owner. Its always been paramount to all owners to keep the business in good hands which is why the business has always been passed along to devoted members of staff who know the business and industry inside out and have a deep passion for it.
The name SORELLA means SISTER in Italian. Which is profoundly what we stand for. WOMEN SUPPORTING WOMEN. We truly believe that we offer a safe space for everyone. A comforting, supportive and fun environment. Everybody is welcome and will always FEEL welcome. That's the stamp that we want Sorella to leave with you.
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Our Policies
Gift Certificates
All gift certificates are valid for 12 months from the date of purchase. We strongly recommend booking your treatment well in advance to ensure availability, especially if you have specific dates in mind. We advise a minimum of two months’ notice when scheduling with a gift certificate.
After the 12-month validity period, we offer a one-month grace period, during which the certificate can be redeemed for 50% of its original value. No exceptions will be made beyond this timeframe.
Please note: For gift certificates purchased at a monetary value, if our prices have increased since the date of purchase, an additional fee may apply at the time of redemption.
By purchasing or redeeming a gift certificate, you agree to these terms.
Appointment Cancellation & Rescheduling Policy
We operate a strict cancellation and rescheduling policy to ensure fairness to both our clients and our team. Our appointment slots are in high demand, and late cancellations or missed appointments significantly impact our business.
We require a minimum of 24 hours' notice for all cancellations or changes to appointments (48 hours for Spa Day bookings). Failure to provide sufficient notice will result in the full cost of the treatment being charged.
No-shows or same-day cancellations will automatically be charged 100% of the treatment fee.
By booking an appointment, you agree to these terms. We appreciate your understanding and cooperation in respecting our time and that of other clients.
On the Day of your Appointment:
All guests are required to complete a consultation form on the day of their visit, prior to any treatments. To ensure there is adequate time for this, we kindly ask that you arrive at least 5 minutes before for your scheduled time. Your scheduled time is when your appointment should start.
Late arrivals may result in a shortened treatment duration in order to avoid impacting other guests’ appointments. Please note that the full cost of the original treatment will still be payable, regardless of any time lost due to late arrival.
Contact Us
Have a question? We are here to help. We can’t wait to hear from you!
We aim to respond within 24hrs of enquires - Within our operating hours.